Twitter, love or hate it its here to stay. So, we either shy away from it or we understand it, embrace it and maximise its business potential.

The three main reasons we find why people do not use Twitter are:
1.    They don’t know how to use it
2.    It sounds silly and they don’t understand the concept
3.    They don’t think anyone in their organisation will have time to use it or embrace it

The concept of Twitter is simple, it’s a place to chat, share information, check the latest news, let people know what you’re doing, highlight latest achievements, promotions and to demonstrate why people should come and talk to you. If you think about Twitter from a ‘business perspective’, this is what most businesses are trying to achieve every day.  Twitter represents a great online vehicle to be able to build a community and reach out with a click of a button.

The trick to Twitter is to work out the best ways to maximise its potential and to integrate it into your everyday business processes. Once you have a number of followers you can communicate to an audience on an instantaneous basis and you’ll wonder why you didn’t start tweeting earlier!

Below is a whistle stop tour of how and why Twitter should be used as a Marketing tool.

Why consider Twitter?
A few quick reasons why you should seriously think about Twitter:
1.    The sheer volume of users - Twitter has over 75 million users you could connect with
2.    Its speed - Twitter is a real time social media platform
3.    Networking facilitation - The ability to network with people and companies within the same industry as you
4.    Mobile Marketing usage - Twitter is accessible on mobile phones meaning you get your message to them at all times

Use it to increase your traffic.
Twitter is a great way to drive traffic to your website.  Twitter is a fantastic environment to make people aware of your brand, share their thoughts, understand your products and services which in turn will drive targeted traffic. You can constantly update, change and post new services and products you offer and drive those who are interested to your website through promotions and quality literature. If you are aware of link building, then twitter provides a very strong reputable link for your site, if you are not aware of link building please have a quick read of our older posts link building.

Increase your reputation.
Twitter is a platform where you as a business can demonstrate your knowledge and expertise to a large audience. By posting interesting tweets, posting links to news articles and even links to your blog, you can show your target audience as well as other businesses in your industry that you know what you’re talking about and that you’re an expert in your field, increasing your reputation online.

Live News Feed.
Twitter is a real time social media platform. So what does this mean? This means that every tweet is immediately posted to your followers. This means that you can get your company’s news into the public eye in a matter of seconds. It has recently been seen that large news stories have been posted on Twitter before reaching respectable news sites such as the BBC. This means instead of having to plan weeks in advance to for you to appear in magazines and papers through press releases, product reviews or feature articles, through Twitter you can post immediately to access customer reaction and feedback.

Networking.
Twitter also has a sophisticated networking facility. This means that you can directly communicate with other businesses or suppliers. You’ll find that a lot of people have a business Twitter account as well as a personal one, giving you the opportunity to directly communicate with CEO’s or Directors of companies. This also means that people will be able to contact you. A business searching for related services can read your profile then message you to register their interest.

These are but only a few reasons of how and why twitter can be a powerful marketing tool. In 2010 it has almost become a necessity for a business to be on twitter, but it’s up to you as a business to maximise the opportunities the platform offers.

On the 11th March Speed Networking Berkshire partnered with Donnington Grove Country Club and Generate UK to host a networking event which saw 37 business professionals from the Berkshire area meet in unique circumstances in a serene and tranquil environment.

Speed Networking is a unique concept which sees individuals meet other individuals through one to one speed meetings. You literally have 90 seconds each to inform each other of your business and to discuss the opportunities or synergies between your two companies.

The idea is not to push your business too hard, it’s to engage and see where the potential opportunities lie. It might not be the person in front of you who represents the opportunity; it may well be a business partner, a colleague or friend that denotes the opportunity?
After round one where half of the room had met each other there was a break for refreshments as this style of meeting whilst enjoyable can be pretty exhausting.

Generate UK were exceptionally proud to partner and sponsor the event and following the break we presented and discussed ways for businesses to increase internet revenues. Throughout the 15 minute presentation Generate UK discussed why online marketing represents such a good option for companies and highlighted the different activities available to help generate more from a website.
In summary the presentation focused on:
•    Increasing Traffic
•    Increasing Reputation
•    Increasing Conversation

Through increasing your internet footprint via quality content you can significantly increase online traffic and reputation, and through analytics an organisation can set realistic objectives to monitor and increase online conversion rates through enquiries and sales.

Following the presentation the event resumed to the second round of meetings. Speaking with people after the event the feedback was extremely positive and these were comments from people who were new to Speed Networking.  Speed Networking is a simple yet effective concept and represents a great way to network.  The event was certainly a worthwhile exercise and on a personal note it really opened my eyes to how other businesses operated.  I would certainly recommend any professional who wants to meet new people and engage with different businesses to attend.

Generate UK met Speed Networking Berkshire last year whilst attending an event themselves and after a number of meetings and discussions which were based on similar values, principles and objectives in business the two businesses seemed to be a good fit to form a professional working partnership.

Drawing on a current relationship with Generate UK, Donnington Grove Country Club hosted the event which represented a fantastic opportunity for the Country Club to show 37 local business professionals the meeting and conference facilities available at Donnington Grove.

The event showed why business partnerships can be exceptionally fruitful and forming successful alliances can only enhance reputations and potential opportunities for business.

Successful partnerships are borne from two companies who possess similar business values however, be warned we would strongly advice companies looking to partner with other organisations to do their research first, as it’s your reputation at stake and certain affiliations could possibly be more damaging than prosperous.

I’ve personally been involved with 3 fairly sizeable Sitekit projects in the last few months and I have to admit that the more I use it, the more I like it. I don’t always feel that Sitekit gets the recognition it deserves though. Strangely, you could not call Sitekit a cool product, it’s not web 2.0, it’s not built by a community, and it does not have a vibrant following….. Yet it does what it sets out to do, it is a really great content management system.

 I am now on a mission to make Sitekit the coolest CMS out there…. especially the latest version 9.

Ok, the title suggests 10 reasons why I like Sitekit, so here goes:

1. As a project manager, it’s nice to know that my back is covered when it comes to support. With the best will in the world, it is impossible to know everything about a piece of software. So it is reassuring that you’re only ever a step or two away from the chaps responsible for building and maintaining the software.

2. The audit trail functionality is very powerful. It is one of those features that appeals to larger organisations with extensive publishing processes. However, the ability to roll back to previous versions of content is a great feature for medium sized organisations too. Also, it’s always nice to know who made that fatal change!

3. We’ve built Sitekit websites with version 8 and version 9 and it is no surprise to know that version 9 is an improvement on version 8. What is surprising is how much of an improvement it is. The back end console and usability is a lot stronger and the time to make changes has been reduced. The objective was to go for a more Microsoft style backend that users are familiar with, which comes across really well.

4. Sitekit won’t mind me saying that their system is not for all customers. It has a price point that frankly can put smaller businesses off considering it as a tool, however larger customers with mature online strategies can do a lot with Sitekit. One area that helps to lower the total cost of ownership is the ability to manage multiple sites through Sitekit. With the right license you can manage your sites via one console, reducing your complexity and reliance on multiple systems. It also means you can train your staff on just one system.

5. The flexibility of Sitekit is very good, there are one or two quirks like the hosting and certain APIs, however in the main you can do pretty much what you need to do with the out of the box Sitekit license. I would advise you to check your requirements off with one of the Sitekit staff if you have a lot of bespoke work to do though. The other great thing about Sitekit is that you can create or migrate your existing Intranet onto the Sitekit platform and manage the pages through the system securely.

6. We were able to roll out a new website for an NHS customer within 8 weeks. This site involved nearly 200 pages, different templates for each area and unique imagery. The site was also set up for an Intranet.

7. So far, all of our customers with Sitekit have really liked it. Each customer is different and experience different reasons for considering an enterprise class content management system. Usually, the pain you’re experiencing with non-content managed website can be alleviated with Sitekit, we’d love to have a conversation with you about this.

8. Search engine optimisation is critical to the success of your website; Sitekit really helps you to set up your site in a way that is truly optimised for the search engines. Taking care of your unique page titles, search engine friendly URLs, keywords and meta. As well as integrating directly with your Google Analytics account.

9. One of the less sexy features is the file and image library. You would expect a file and image library in all content management systems, yet the way it is set up with Sitekit really makes sense once you understand the concept. The latest version extends the file and image library to an asset library, which is even easier to use.

10. The last and most important reason we use Sitekit is that is makes us look good. As a digital marketing agency, we’re keen to work with best of breed technology partners. This enables us to focus on our customer’s business objectives and really work closely with them to deliver a website aligned to their goals.

I’ve worked with many content management systems, from open source to big time expensive and most things in between. The criteria I use to gauge how good a system is, is how easy it is for the customer to manage their site and how flexible the site is once built. Sitekit does really well on both points, yes it has its quirks and you’ll need to do a bit of leg work to understand some of the Sitekit specific commands, but this is the same for any new piece of software.

If you’d like to learn more about Sitekit and how it might fit within your organisation, please do feel free to contact us. Depending on your business needs, there are some really compelling reasons for Sitekit both financially and technically. We’d be happy to discuss these with you in more detail.

I have decided to create a series dedicated to the best marketing campaigns of the 20th century. Each Friday for 6 weeks a different member of the Generate UK team will discuss one of their favourite campaigns explaining why it stands out against its competition and what makes it so successful. This series will reveal some of the most creative, successful and the just downright weird campaigns to have been launched in the last 10 years.

Name: Ian Fergusson
Position: Marketing Executive
Campaign of choice: McDonalds Billboard (2008)
McDonalds does not have a good reputation in the fast food world as being ‘healthy’! In fact it has been sued a number of times for its advertising targeted at kids and for promoting un-healthy living. During the ‘noughties’ we saw a massive boom in healthy living and keeping fit, in my opinion borderline obsessive with fitness videos and new diets advertised wherever we looked. McDonalds clearly felt that if they didn’t alter their reputation soon, profits could ‘dip’. They left it up to the wonderful Leo Burnett to get across to the public that McDonald’s salads really are fresh!

Leo Burnett created a Billboard that over time grew lettuce, to form the words ‘Fresh Salads’. Creatively I feel this is ingenius. In a sense we see here the first ever living billboard. This wasn’t the fastest campaign ever launched, the sign took 3 weeks to grow, but the message delivered is clear and strong, If McDonalds can get fresh lettuce on a sign, surely that leaf in my double cheese burger is just as fresh and healthy.  Creativity is the driving force behind a message; this innovative idea generated top class media coverage that lasted several months after the campaign had finished.  However, I’m not a big fan of McDonalds as a brand, so I felt the need to criticise at least one aspect of this campaign. I do not like the Green on a grey background. I feel this is a slip up on the art direction and I’m sure many creative’s were confused over that decision.  I hope you found this interesting and please post any opinions you have about this campaign. After all it is you McDonalds are trying to impress, has it worked?

Next week it’s Mike Robinsons’ turn to share his Marketing Highlight of the past decade.

I’ve often wondered how any consumer-orientated business, large or small, can run a successful business without a web site. In this highly competitive, internet-based world, running a business without a web site is surely comparable to running a business without a telephone. 

And yet, as we conduct our daily lives we find business after business with no real internet presence. In fact, 44% of small businesses still do not have a web site. This is a staggering percentage given the advantages a web site can bring to your business and the relatively low cost of delivering a new site! 

For example, how else could a retail business sell their products to a global market or trade 24 hours a day, seven day a week without significantly increasing overheads? 

The anonymous nature of the Internet provides a huge opportunity for small and medium enterprises to close the e-business gap by competing at the same level as large organisations. The home-based office has become as important as a million-pound business park location. And of course, this has had a positive effect on the market for the customer by increasing competition and driving down prices. 

The message from the consumer market is very clear; the Internet is a necessity. In a recent survey completed by Plusnet, 92% of those questioned said they would keep their internet connection despite the current economic slowdown. In fact, 30% of UK broadband users would rather give up their magazine subscriptions, cigarettes and alcohol than their broadband connection. 

The availability of the internet across the UK is also set to improve with the governments Digital Britain report. Communications minister Stephen Carter laid out the government’s vision for the future of technology by pledging that every home in the UK will have access to broadband at speeds of 2Mbps or more by 2012. 

Consumer expectation has also had a major role to play. On the whole, if a business has a web site the consumer perceives increased confidence in that company. In fact, the opposite is potentially true. A web site is a much cheaper option than a retail premises with a high street shop front. 

When was the last time you made a medium (or large) purchase without thoroughly researching your product options on the Internet first? The research opportunities are almost endless: from consumer testing to forums, professional reviews to comparison sites, and that’s before you consider the manufacturers own web site. 

As more and more consumers research their purchases from the comfort of their home, I ask again; can your business afford not to have a web site? 

Can Generate UK deliver your new web site? If you would like to talk about our services and what we could do for your business, please do not hesitate to contact us on 01635 550431. Please feel free to post your comments.

Email marketing is now one of the most cost effective ways to market to your potential customers; as a result it is no surprise that the UK market grew from a value of £221m in 2007 to an estimated £274m in 2008. Despite the economic doom and gloom, this growth is expected to rise further in 2009.

There are a number of reasons contributing to this continued rise:

• The economic doom and gloom is putting pressure on everyone’s marketing budgets, however at the same time there is a need for an increase in retention marketing, which email marketing is perfect for.
• There is an increased number of email service providers, which is bringing down the cost and adding value to the marketing department (in most cases anyway).
• We’re all beginning to see the benefit of email marketing from a return on investment perspective. This is certainly the case when measuring the cost of the campaign; however it is fair to say that many businesses need to go one step further in terms of measuring their campaigns with the amount of business it produces.
• Most businesses recognise that they have to work harder for their slice of the cake; as a result there is a greater focus on building email lists and encouraging email sign ups from webmasters and marketing managers.
• Email marketing offers businesses the opportunity to send highly targeted and very relevant email correspondence.
• Businesses in the UK are beginning to understand the benefits of autoresponders and trigger emails.

In general this is good news; companies recognise the benefit of email marketing and are using it for sales purposes as well as retention purposes. However there is a cautionary element of this blog; the more businesses that adopt email marketing, the more email competition there is out there. This means there will be an impact on your open rates and click throughs as people start to screen their mails more. A recent survey from MarketingSherpa highlighted the following 5 reasons for email recipients to hit the spam button:

• 52% hit their spam button after receiving emails they had not signed up to
• 41% said they hit the spam or junk option because the email was not of interest
• 25% said they went spam crazy because they receive too much email from the sender
• 20% of recipients hit their spam button because they receive too much email in general
• A final 15% of respondents to the survey hit their spam or junk button because they found the email offensive

This was quite an interesting survey and one that most marketers would find beneficial. Consider the case of over 50% of recipients who hit the spam because they had not signed up to receive an email. This is a huge figure and the more people who spam block your emails, the greater chance of a flag being raised about your email sending habits. In my opinion, this adds weight to the arguement that you should be doing everything possible to grow your marketing lists and encouraging people to sign up.

Once you have people signed up, it is all about sending them the right information. Think about your list, what their interests might be and send them emails that will appeal to them. These figures show that if you don’t take the relevancy factor into consideration, then as many as 41% will hit the spam button.  This is a huge waste as we all know how difficult it is to grow our lists.

Another thing to think about is how often you send emails to the same contacts; a daily email with a tip is very different to a daily email trying to sell something. It is important to get the balance with your list right, otherwise you could lose up to 20% of your subscribers.

So in summary, the marketing trend for email marketing is positive. The industry is continuing to grow, UK businesses are starting to realise the benefit from a cost and ROI perspective. However, like all forms of marketing, you have to enter it with your eyes open and be prepared to test and tweak your campaigns. Have a look at our 9 Steps to Enterprise Email Marketing for some ideas.

Also, don’t forget traditional postal mail campaigns. Going against the norm can often be an effective marketing strategy, and besides, when was the last time someone sent you a nice letter or flyer at your office?

This blog post was created with the help of E-consultancy.com and based on a roundtable discussion with some of the leading names in the industry. If you would like to talk about email marketing and what it could do for your business, please do not hesitate to contact us on 01635 550431. Please feel free to post your comments.