June 30th saw us present yet another of our locally renowned seminars at the beautiful Donnington Grove Country Club, this time in the Kennet suite. Around fifty delegates from companies spanning a whole variety of industries attended, including people from CSC, Hyperbole, Verbatim and many, many more. We kicked off the seminar with some light refreshments and networking and with the excellent weather, the mood was fantastic. Once much of the coffee had disappeared, our attendees were ushered into our very own Mr Joe Baily’s introduction and presentation. Joe discussed the way in which we here at Generate UK operate and work with clients, as well as discussing the underlying foundations and technologies that should support a business’ online marketing activity. Will your CMS grow with your company, or will it stop working as soon as your growth explodes? Does your marketing roadmap include the latest social media platforms? Are you missing out on any key marketing activities, like e-mail marketing for example? This helped open some eyes and hopefully encouraged our attendees to look at the road ahead, why update your strategy now… When the wheels of the underlying vehicle will fall off in the near future? You might as well get both right now to save a lot of heart ache and expense in the long term!

Michael Robinson then took the reigns and went on to explain some of the jargon and terms commonly used in the Internet marketing industry. Many questions were asked and many were thusly enlightened on the subjects of ‘Black hat’ vs ‘White hat’ SEO techniques and ‘Google Bombing’ among many others. This demonstrated that in having knowledge of all the different SEO and Internet marketing approaches, we can better advise and improve upon our client s online activity. This put to rest many of the doubts our delegates had regarding things like Google AdSense, Pay Per Click, Keywords and link-building where they had bad experiences in the past when working with less experienced or ‘black hat’ agencies.

The seminar was then adjourned for another round of tea and coffee so that we could make our way around and speak to many of those who attended as possible. We found that our delegates had differing reasons for attending, but many were surprised by the planned scope of the event and were very much looking forward to seeing the rest of what we had to offer.

Having set high expectations with the first half of the event, it was then down to our guest speaker Mr Ian Summerfield from Optim IP to continue the trend. Ian presented on the subject of Cloud Computing, a technology that has been around for quite sometime, but is only just entering the mainstream. Ian certainly delivered; his presentation roused many questions as some of our attendees could not believe that they could compute with incredible power, on inexpensive devices through a service provided from half way across the globe. Ian illustrated that the use of Cloud Computing is not a question of if, but when. Microsoft is giving the cloud their full backing, and more and more charities rely on cloud computing as a cheaper, more flexible alternative to maintaining their own infrastructure. Not only this, but many other platforms will migrate to the cloud from film rental, to console gaming which will dramatically change the way businesses utilise their marketing channels and the way in which they manage their customer engagement. This gave our audience much to think about as they were about to be instructed on the use of design in marketing.

Matt Lewin and I presented on a number of related subjects that determine whether or not your website design is current. I began by introducing on-page SEO, navigation and web standards as well as their affects on accessibility and design. Many people do not give these points the consideration that they deserve and to illustrate their significance I showed how many larger organisations have been sued for ignoring these points. After all, in not adhering to these guidelines, you could be damaging your user experience for up to 48% of your audience.

I then handed the talk over to Matt so he could talk our audience through the importance of designing a website with their key marketing activity and priorities in mind as well as demonstrating how a company web page could be better built for user interaction through portals and social platforms.  The reason being that marketing is moving to a more integrated and interactive paradigm and some smaller companies are falling behind the trend and could potentially be losing business as a result. Matt also talked our delegates through the process of determining their site sizing and layout so that it engages the user in all the right ways, ultimately delivering better returns and conversions which should be a part of every businesses marketing strategy.

To top off an already brilliant event, our very own social media guru Mr Ian Fergusson began to convert our audience into becoming more social media savvy. Ian shocked our audience with impressive facts and creative figures on the sheer volume of social media users and then went on to tell us that if Facebook was a country, it would be the 4th biggest country in the world behind the US based on registered users alone! If that was not shocking enough, Facebook itself has seen a dramatic shift in demographic from 16-18 year olds to mainly 45-54 year olds! So it is certainly no longer a ‘kid’s thing’ which makes it a marketing tool to be considered much more seriously as part of an integrated marketing arsenal. This talk was well received all round with many delegates asking for training and tips on how to leverage these platforms properly themselves.

After the presentation, we took questions from the floor and explained some of our fields in more depth. We were then locked into deep marketing conversations with many of our delegates 1-on-1 to advise them on some of the marketing issues they had stumbled across quite recently. We talked these through with them and suggested ways they could perhaps revisit these activities and tweak their approach to better their results.

We love to help people and businesses with their online marketing and the feedback we received on the number of free tools we gave away and the advice we included in our seminar was astounding. So much so that we are currently planning another event to invite you all back to! If you would like to request access to the presentations from our great speakers, then please click here.
I look forward to seeing you all again in the future!

Kind regards,
John King.

It is because of this dramatic affect that speed has on user’s experience of a website, that Google has announced faster websites will be ranked higher. This is the first time that Google has officially announced that Speed does have a direct effect on Rankings. SEO guru’s have suspected this for a while and a fast website is always desired for usability reasons, but Google’s announcement has put any debate over this issue to rest.

Google uses its Googlebots to test how long a page takes to respond as well as Google toolbar to test page load times. Generate UK have invested a lot of time and money into our server capabilities. This means that the sites that we host on our server have quick and smooth load times. As demonstrated by the Google experiment speed not only judges your Google ranking but that the amount of users actually decreases with a slow website. This in turn will also have an effect on your conversion rate. With a slow running website traffic is less likely to stick around and ultimately not buy into your services or products.

A lot of people are concerned that this change will really only benefit larger organisations as they can afford to pay more for hosting. I believe this is a misconception. Small sites can often react and respond faster than larger corporations can to changes on the web.  Making small changes on a larger website can often be a slow process due to internal bureaucracy; whereas smaller sites can often make those small changes to help increase the speed of their website.

Currently less than 1% of search queries are effect by site speed according to Google. However Google have already released a list of tools to help test your sites speed. This could only be the beginning for the importance of site speed. Google’s passion for fast internet and dedication to releasing new tools demonstrates that this could be an extremely important signal for the future. Google have been using speed as a signal for several weeks now and there has been no dramatic change. But this simply could be the beginning of a bigger campaign for faster websites.

Generate UK has invested in a high performance server infrastructure for customers websites we host. We ensure that our server is fast, efficient and reliable. Google says that a 0.5 second delay in the page load speed of your website can reduce traffic by 20%. As a business can you afford to lose this amount of traffic? Generate UK servers deliver up to 35% more speed over traditional hardware, this is to ensure that your website does not suffer because of server speed restrictions.

On page content can also affect the speed of your website. Having a large number of images, flash files or Javascript can increase the time your page takes to load. There are tools that you can use to run reports on your websites speed which will tell you exactly how long each page takes to load as well as identifying areas that are slowing you website down. Follow this link to see which tools Google suggest you use. Alternatively there are other sites you can use such as websiteoptimisation.com.

It is important to remember that this is only one aspect or signal of SEO. Along with speed we still have to take into account on page and off page SEO. These are all areas of search engine optimisation that Generate UK specialises in. If you would like to get your website ranking higher in Google then why not talk to one of our SEO consultants. We can help advise you on areas of your site that may need improvement to benefit from higher rankings.

I did however go to a seminar today on this very subject that did exactly that! No the room wasn’t full of ‘grandmas’, but it did break down the mysterious lore that is social media and online marketing into easily digested nuggets of knowledge.
This seminar was hosted by Generate UK at the spectacular Donnington Grove in their ‘Cloud Suite’. The ‘Cloud Suite’ is a luxurious room lined with lovely old paintings, overshadowed by a fantastic painted ceiling. There was free tea and coffee, there was glorious sunshine and there was a friendly buzz as attendees began to arrive.

We were all seated in some rather fancy chairs and we covered a variety of things from e-marketing myth busting to the fundamentals of the ‘twitterverse’. I already knew some of the basics that were covered but it was nice to see that all the fundamentals were explained so that everyone else understood the more advanced things that were to follow. Overall it was very well presented and it left no one guessing.

Over the course of the morning I mentally noted a number of clever marketing devices for later use. I learned that no more are the days where one could simply post a few thousand identical links all over the Internet to rank their page from ‘unheard of’ to ‘the industry authority’ in a matter of weeks; nor can you purchase links on leading websites to boost your own rankings… Well, not without major repercussions anyway. The emphasis nowadays is on natural link building, quality and content with a hint of tweeting; although the ‘Tweeting’ is optional.

Natural link building is the activity that promotes the recommendation of your online presence by getting other online entities to refer to your site naturally via a link; this could be as a point of interest, or perhaps in the form of a recommendation of your products or services. This is done of their own accord. This is now necessary because the search engines have ‘wizened-up’ to those manipulative chaps that have previously gone out to the marketplace to spam every existing website with their own links and false recommendations; all in a bid to rank higher on the search engine results. The current digital marketing paradigm now dictates that it is better for a company ‘footprint’ to grow gradually over time as more and more web users begin to trust the site in question and recognise it as an authority in the field.  For those of you that didn’t know, an online footprint is the measurement of your own online presence size… Yet another vital thing I learned today that I have lovingly passed on to you.

Now, can you tell me of something currently going on in your life or workplace that you’ve told other people about? I bet you can. Yet, many companies with an online presence clam-up and communicate next to nothing. If you have some experience in a particular field, enough for you to generate money from, it must be worth shouting about surely?
This is where we come on to the subject of quality and content. I learned today that some companies are beginning to embrace this as a guideline for their online activity. Not too many years ago the majority of companies had a static website that was occasionally updated with some generic company news. Nowadays however, the early adopters of new digital marketing methods and technology are beginning to share their knowledge, views and information online. This interactivity allows users to communicate with the company in a dynamic fashion allowing the aforementioned businesses to stay firmly on the industry pulse; this is due to their grass roots interaction with the end consumer, so businesses are more aware of what these consumers are thinking right now.

How is this done? In a surprisingly simple way actually, it’s all a question of sharing targeted, interesting and relevant content with the web surfers you want to attract to your business.  This does require that you embrace some of the new social media platforms that have recently come to power though i.e. Facebook, Twitter, del.icio.us etc. So although the process may seem straight forward, there is a significant learning curve involved which puts many companies off.
Let me give you an example. Imagine you and I run a fashion outlet for customised clothing and accessories. We could do our traditional market research, develop prototype designs and then hope that when these items finally go on sale they will indeed, sell. This is admittedly, a very short-sighted example but now imagine this; instead of doing our in-house research with a few participants… We opened up a website listing all of our latest designs. We could then use a platform like Twitter to ‘Tweet’ (post information about) those designs to the masses whilst linking back to the main site. This would then open the door to other ‘Twitterers’ (Twitter users) for them to offer valuable feedback on our designs and to perhaps make some valuable recommendations for change. Not only that, but by engaging with the fashion conscious community on Twitter, we could explore what other people in the field are talking about and then throw in our own ‘two cents’ on the subject. We have just outlined a way to improve our customer interaction, improve our market research and product design process as well as establish ourselves as an authority in the field of fashion by expressing our expert opinion in up-to-the-minute conversations on the subject; all the while building natural links and generating traffic to our sales website, hopefully earning some extra money. Of course such a strategy would require much more thought and planning, but such a scenario is not uncommon where clever individuals have managed to leverage this powerful technology to their own business benefit.

The basics however are centred on sharing relevant, quality content with other users in an engaging way so that these users will interact with your business. Got a new product line? Tweet it. Planning a big PR event? Set up an events page on Facebook. Little things like this as part of a wider marketing plan can really level the playing field when competing for business against larger faceless corporations. Consumers like to know there is a bit of humanity in the business workings somewhere, something they can relate to. This is what makes quality content sharing on these innovative platforms so damned powerful.

1 ) Pick a trusted easy to use platform. The industry favourites are Google adwords and Yahoo search marketing. Most advertisers use Google, this is because more users search on Google in comparison to other search engines.

2 ) Select a budget. Decide on an overall maximum daily budget, this will determine how many clicks you can afford, the more money the more clicks. Secondly decide on how much you want to bid for each click (Cost per Click). The average bid for a click is between 80p and £1.20. Remember that you can always increase you budget once you know what keywords are working for you. There is no need to go in guns blazing.

3 ) Select Key words that are relevant to the website you are trying to promote.  These are the words which users will search for. Think of what users will type into Google to find your products, make sure your key words match the description of what you are offering. If your advert is displayed for keywords that have no relevance to your website, you will be wasting money on clicks which will not convert to sales.

4 ) Create an Objective. If you’re looking for the result of a campaign to be a sale, then create a target objective within the platform so that you can trace how many clicks convert to sales. You’ll end up with a percentage of clicks that meets your objective. The higher the percentage the more successful your ad.

5 ) Watch and observe. Keep a close eye on your campaigns, preferably daily. Analyse which campaigns are doing well, what key words are working, what the click through rate is. This will help you re-direct your campaigns.

6 ) Select key words round two. If certain keywords have low click through rates it could mean that customers are looking for a different product to what you are offering. If Keywords aren’t performing then change them, this technique will overtime refine your campaign to optimise your success.

7 ) Look out for CTR. As mentioned above click trough rate is a ‘must’ to measure. You want a high CTR percentage as this shows that the users clicking your advert are finding what they were looking for. A low CTR means the keywords aren’t working and it’s time for change!

8 ) Move on and expand. As your campaign moves forward add more keywords. If you are using Google adwords, they can recommend some for you or try being more specific about certain products you’re offering. If your adverts are receiving a maximum amount of clicks for the budget you’ve set, why not increase your daily allowance to gain more traffic.

9 ) Keyword Quality. This is important to maximise your budget and results. Quality keywords will have a high click through rate, these are the keywords you want to focus your money on. Any keywords not relevant to your website and with a low CTR will be dead weight to you and a drain on your budget.

10 ) Get your ad ranked. You want your advert to be placed as high as possible. The three main areas to improve ranking are relevance, quality and maximum bid. By creating relevant keywords and a quality site you will defiantly help improve your ranking amongst other adverts. But remember a large factor is your keyword bid; companies that have a higher bid are more likely to have a higher ranking.

If you would like to learn more about PPC please get in contact, we would love to chat to you. Alternatively if you would like to add to our tips, why not post a comment below.

Name: Ian Fergusson
Position: Marketing Executive
Campaign of choice: McDonalds Billboard (2008)
McDonalds does not have a good reputation in the fast food world as being ‘healthy’! In fact it has been sued a number of times for its advertising targeted at kids and for promoting un-healthy living. During the ‘noughties’ we saw a massive boom in healthy living and keeping fit, in my opinion borderline obsessive with fitness videos and new diets advertised wherever we looked. McDonalds clearly felt that if they didn’t alter their reputation soon, profits could ‘dip’. They left it up to the wonderful Leo Burnett to get across to the public that McDonald’s salads really are fresh!

Leo Burnett created a Billboard that over time grew lettuce, to form the words ‘Fresh Salads’. Creatively I feel this is ingenius. In a sense we see here the first ever living billboard. This wasn’t the fastest campaign ever launched, the sign took 3 weeks to grow, but the message delivered is clear and strong, If McDonalds can get fresh lettuce on a sign, surely that leaf in my double cheese burger is just as fresh and healthy.  Creativity is the driving force behind a message; this innovative idea generated top class media coverage that lasted several months after the campaign had finished.  However, I’m not a big fan of McDonalds as a brand, so I felt the need to criticise at least one aspect of this campaign. I do not like the Green on a grey background. I feel this is a slip up on the art direction and I’m sure many creative’s were confused over that decision.  I hope you found this interesting and please post any opinions you have about this campaign. After all it is you McDonalds are trying to impress, has it worked?

Next week it’s Mike Robinsons’ turn to share his Marketing Highlight of the past decade.

Feeds are also known as RSS. There is some discussion as to what RSS stands for, but most people opt for ‘Really Simple Syndication’. In essence, the feeds themselves are just web pages, designed to be read by computers rather than people.  News feeds allow the user to see when websites have added new content. The user can receive the latest headlines and video in one place, as soon as it’s published, without having to visit the websites you have taken the feed from.

The big benefit to RSS is that individuals can opt-in to content of interest and totally control the flow of information that they receive. If the quality of the content in the feed declines, users simply remove the feed from their RSS reader and they will not receive any additional updates from that source. The RSS reader acts as an aggregator, allowing users to view and scan multiple content streams in a timely fashion.

If you would like to learn more about how RSS feeds can help your business, contact us on 01635 550431,

Generate UK are an online marketing agency focused on finding the right environments to deliver targeted communications, using the best technologies to achieve maximum results. 

Why do we believe in online marketing?

• It’s measurable
• It’s quick
• It’s costs effective

The Top 20 Chart has been made up from our own commercial experiences, through our customers and partners’ knowing what has proven to be successful and what hasn’t.  We hope that our Top 20 Chart provides you with a number of useful ideas to put into practice and helps you strive towards an online strategy, which will take your online communication and website’s digital presence to that next level!  

We’re keen to hear from our readers, so please feel free to add your comments and own ideas below.

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An informed linking strategy for your web site will improve your rankings in the search engines and set you apart from your competitors. Most of the major search engines encourage web site owners to increase the number of back links a site has in order to encourage greater and more targeted traffic. 

In the democratic world of search engines, the more back links you have for a chosen keyword, the higher you will rank in the results. Of course, this implies that the process is very simple, which is certainly not the case. There is a myriad of additional variables to consider, not least the authority of the web site and the link relevance. 

We’re working on the principle that the vast majority of web site owners who are looking to improve the performance of their website care little for the technicalities of search engine algorithms; their interest is in the results. So regarding links; the general rule is that back links are good, as long as you concentrate on creating links to your site in the right places. 

The thought process you should go through when thinking about your back links is very important. For example, the keyword or phrase you would like your site linked with should be well researched. If your business wants to rank well for “Rental properties in Thatcham”, you should use that phrase as your link. 

If you’re an Estate Agent in Thatcham and “Rental properties in Thatcham” is indeed your chosen keyword, your first task would be to understand more about your competitors for this phrase. For example, how many back links do they have, who is utilising the local business results, what keywords are they using in their page titles. 

Once you understand all of this, you can start to build a campaign that takes into account their strategy for ranking for that phrase. You can identify how many links they have, which search engines their links are indexed in; if you know what you are looking for you can identify their whole search engine optimisation strategy. Of course, many companies have a list of targeted phrases, so you can begin to see how complex this task could be. 

This is a very simplistic way of looking and this has been done on purpose. I know we have some experienced SEO people who read this blog and I’ll be in the dog house for trying to simplify this process, however we have a larger number of marketing people, sales people and folk who do not want or need to lift the lid on complex algorithms, and instead just want a broad understanding of how search engines work. 

These are the people that we meet every day as part of our role as a digital marketing agency. They are looking for more information about link building, online PR and SEO because their business is putting them under pressure to ensure their web site is performing. This is where many companies are struggling; there could be 1,001 reasons why the site is not performing, with SEO being a small part of that. 

We believe that search engine optimisation is just a part of the online marketing strategy. It’s an ongoing process, where the rules and the competitive landscape changes almost daily. I don’t know a single senior marketing professional who has the time to monitor all of this. They need enough information to be able to satisfy their business that they are increasing the effectiveness of their online channel.

This is where a close relationship with a digital marketing agency pays dividends. By sharing the goals and objectives of your web site, your agency can come up with a detailed marketing plan that is designed to deliver against your business objectives. The great thing about online marketing is that it is measurable. What a great way to work; goal based objectives, regular analytics and no need to try and become a web guru in order to satisfy the demands of your business. 

What do you think? Please feel free to comment below, are we being fair to marketing professionals? Do you think they do have enough time to become experts in this area as well as experts in their businesses? If you would like to discuss this blog post or what Generate UK could do for you, please do not hesitate to call us on 01635 550431.

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Recently we were approached by a journalist and asked a number of questions that relate to digital marketing, in particular how it can help drive business for small, medium and large enterprises in the UK. It’s always nice to be asked for an opinion on the market and our views on different technologies; as a result we thought it might be useful to post the full interview on the blog.

[1] What would your key advice be to any SME that is taking its first steps with online marketing?

Don’t be afraid to become a Geek! Unlike traditional above the line marketing, online marketing is measurable and provides you with a wealth of stats, information and measurements. So our advice to any client in this situation is to analyse the data as much as possible. Identify trends and customer behaviours, drop what does not work and do more of what does work. For example, if you are using Search Marketing and have a high click through rate but low conversion rate, you know you need to work on making your landing page more compelling. The stats help you to make more informed decisions about your Internet marketing.
No SME should consider using online marketing unless they have access to statistics to analyse.

[2] Search marketing seems to have come of age over the last few years. How can even micro businesses take advantage of this kind of online marketing?

Search marketing is a great way to level the competitive playing field. By bidding on keywords that are relevant to your business, you have the same opportunity as any other business to drive highly targeted and qualified prospects to your site. For any micro business this is great news as it means the road to their prospects is significantly reduced, allowing them to create significant revenue streams quicker than would previously had been possible. The reverse side to Search Marketing is that it can also be an expensive waste of time if not done correctly, which often leads to micro businesses being burned and never using Search Marketing again, which is a shame because as a marketing tool it is awesome if used right. In our opinion, it is vital to the success of any campaign that you research your keyword/keyphrases thoroughly and have landing pages that help to deliver your campaign objectives.

[3] How can SMEs integrate their offline promotional activity and their online marketing?

This question largely depends on the market the SME is in. For example, if you’re an ecommerce store you could drive people to your web site with traditional flyers and brochures, using discount codes or coupons. We would advise consistent branding for both online and offline promotion activity, we would also advise any client to leverage their website traffic by collecting email information, which can be used in the future to send offers, newsletters etc to.

[4] Do you think the future of online marketing is mobile via smartphones? Will it become the mobile Internet that everyone is predicting, or a different kind of commercial platform that SMEs can use for promotion and advertising?

Smartphones are an additional channel, another way to reach your target market. I don’t think it is a replacement technology; instead it is something that you would use or cater to as part of your marketing objectives. If you’re building a new website now, you make sure that it can be viewed properly via a smartphone. So to answer the question, I don’t think the future of online marketing is mobile via smartphones exclusively, I think it is just another platform that people need to get used to. This is a great opportunity for innovative advertisers and there may be small niches where exclusive smartphone advertising works, for the majority it will be part of the digital mix.

[5] As consumers have become more Internet savvy how can SMEs position their enterprises to take advantage of this massive commercial channel?

Firstly, they should have an Internet Marketing Strategy. It’s amazing how many companies still do not have such a strategy in place, only by taking the time to understand the potential market available to the SME, will senior stakeholders make the necessary investments in terms of skills and technology. Next they need to identify which technologies will suit their business, for example can they streamline their ordering process by offering ecommerce? Following this they need to look at Web 2.0 technologies such as blogging and social media and understand why they should be taking advantage of these channels in order to increase their revenues, branding, leadership and online conversations.

Unfortunately, there are a lot of companies who are still not considering the Internet as a viable channel for increasing their sales opportunities. This is usually because of fear of the unknown or because of lack of skills, it’s a real shame as if they do not act soon, their competitors definitely will.

[6] No business can ignore the social networking space that has rapidly developed with Web 2.0 technologies. But marketing to this sector has proven very difficult. How or even should SMEs place social networking within their digital marketing? Or is it still too early to commercialise this space?

Web 2.0 and social networking should play a large part all SMEs digital marketing strategy. However, first they need to understand what Web 2.0 and Social Media actually are and what it could mean to their business. This is a major hot topic for us at the moment; we have covered it in the past on the blog. You might find these previous posts useful as a way to answer this question.

10 Reasons why companies do not adopt social media

10 most popular excuses UK businesses use for not having a blog

Business benefits of social media

This post defines (in our opinion) what social media is and how it can help businesses:

How social media can help your business

[7] Email marketing is the digital equivalent of direct mail but with spam still the scourge of the Internet, how can SMEs use this marketing channel effectively?

When we speak about email marketing with clients, we use the term “Enterprise Email Marketing”, this is because we think that email marketing has evolved in the last few years and if done correctly, is a hugely sophisticated form of marketing. The most important piece of advice we can give SMEs about how to use emarketing more effectively is to make yourselves aware of your legal responsibilities, love your data and analyse every single one of your email campaigns.We’ve got more advice about email marketing and using it effectively here:

Generate UK email marketing tips

[8] With masses of press display advertising moving online, the website banner ad seems to be the advertising channel of the day – at least at the moment. What are the key skills that SMEs need to master in order to get good ROI from their banner/display advertising?

Good ROI from banner advertising is dependent on your ad being clicked and the page that is clicked to being strong enough to convert the visitor. We advise our clients to think along the following lines:

Objective – What is it? Traffic, sales, special offer email signups? If you’re paying for a banner ad, what is it that you’re encouraging people to do?
Banner – Is it compelling enough to make people click, is it appropriate to the site it is being shown on, is it in a good position.
Landing Page – Will your landing page convert? Does it include a call to action? Is it easily understood what it is that you want your visitor to do?
Test – Move your banners, try different messages, try different sites, sizes, colours etc
Analyse – Analyse the data, which banners were more affective? Which sites were better for you? Most click throughs?
Repeat – If something works well, do it again.

[9] Viral advertising has seen some of the most successful online advertising of recent years. But as with social networking promotions, viral seems to need a special understanding of the target market to be successful. How can SMEs exploit viral marketing in their enterprises?

Yes viral advertising requires an understanding of the target market; however we would argue that this is the same for any marketing venture to be successful. Some of the greatest viral campaigns have been incredibly simple and no one would have predicted how successful they would be. There is no special ingredient or secret sauce to make something go “viral”, it happens because it is something engaging that is released to the right audience at the right time. You could argue that the skill is in knowing where to release your content and to which audience, which again would come back to knowing your target market. Once you go viral, hold on to your coat tails as it will be a roller coaster ride for a few days.

[10] Successful online marketing is all well and good, but how can SMEs effectively track their campaigns to analyze if they are giving the expected ROI?

There are many great tools out there that will help SMEs track campaigns and analyse their visitor data. Most email marketing systems come built in with their own tracking tools, which allow the user to measure open rates, click through rates etc. The same is available for your web site via technology such as Google Analytics.
In order to measure ROI, one must first understand a campaign objective and what it is that the SME is trying to achieve. We would argue that having access to the metrics and the data is the number one reason for taking part in online marketing.

[11] As the publishing phenomenon of the last few years, the blog has taken the Internet by storm. How can SMEs use the power of the business blog as a marketing channel?

We’ve made a few blog posts about this very topic. What are the benefits of blogging?

What now? Do you have any comments about this interview? Would you have answered any of the questions differently? Please feel free to add your comments below or contact us.

For a while now, there has been something about search engine optimisation that has been bothering me. It’s not the practise of SEO in general, it’s not even the multitude of companies popping up with their “New SEO services” conveniently added to their portfolio as the hot new thing to talk about. What is bothering me is that there are too many companies out there offering SEO in a market that does not offer an industry quality standard. They are offering a service in a market that has not really been defined.

This means that there is potential for customers to get ripped off and for SEO in general to be given a bad name, some will argue that this is already happening. I don’t have a huge amount of sympathy for companies who sign up with SEO firms without doing their homework, usually the better SEO firms benefit in the long term as companies who have had their fingers burned understand the true value of what SEO is and will make better decisions next time. The lesson they learn is that SEO should form a portion of their wider marketing objectives, SEO alone is only part of the story. A defined Internet marketing strategy that incorporates SEO and a whole host of other digital marketing techniques is where the magic happens.

This view and these comments are not typical of our industry, but they are a key mantra for us at Generate UK. This is because if you look at the average SEO key performance indicators, they do not sit pretty with what the company business goals might be. Let’s use keyword ranking as an example; this is a great metric that your SEO company will use to demonstrate to you that they have had a positive impact on your rankings. They have a clear before and after picture that can not be doubted. This is absolutely true, however would you use this metric when measuring the success of your site? If you were a business owner, would you prefer to measure the success of how high you rank for a specific keyword or how many new orders you have received? I know you could argue that the higher you rank the more targeted traffic you receive, but this asumes keyword research. More importantly, it assumes that you have a super landing page that is making the most from your visitors. Put another way, high rankings does not necessarily mean conversations.

Hopefully, this arguement is allowing us to make our point. SEO alone is not enough anymore, the real value from a digital marketing agency is that they should know how to deliver targeted traffic to your site, traffic that converts and is delivered within your budget. SEO absolutely forms a part of that, but it is not the total solution that is being pitched in our market space. Let’s look at another example, SEO firms will point to a growth in traffic via the search engines as a result of their work, it’s a straightforward to measurement and is undeniable. The question is whether or not that increase in traffic meant more sales for you, did it convert, did you receive more sign ups, if the answer is no, then is the increase in traffic worth it?

We maintain that the only way to measure your digital marketing agency, regardless of whether they are providing just SEO or the full spectrum of search marketing services is via conversions. Only then are they adding true value to your business and working in line with your marketing objectives. By understanding your marketing objectives, they fully understand what constitutes success, therefore the SEO companies can then provide you with metrics that actually mean something to you. SEO alone is a tool that might help you towards your goal, a digital marketing strategy will enable you to exceed it.