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Excerpt: Every business needs to be aware of any communication regarding them or their employees online. This may include things like trending topics on twitter regarding customer service or reviews of your products, having the most recent information about these areas enables you to act fast and prevent negative online chatter which often leads to negative publicity. On the other hand it allows for your business to be aware of positive aspects of your sector online and directly compete for your share of the market and sales. What’s the Advantage? By keeping up to date with the latest breaking news stories relevant to your business, you are able to act quickly and as the old saying goes “jump on the band-wagon.” This may lead to increased sales, spark the need for special offers or even product recalls. Being the first to hear about this style of news can have big impacts for your online reputation. Keeping tabs on your online competitors will soon become a full time job and require attention to detail to help prevent any form of negative feedback and un-ethical online practices taking place. We have all read reviews for products online, just how many of these are manufactured reviews directly from the brand itself and how many businesses can honestly say they have never reviewed another brands product? What about Social Aspects? Again with the volume of internet users trending towards social platforms such as twitter and Facebook, we have to ensure that the message portrayed is fair. By maintaining social feeds…




